Privacy Policy
Effective Date: January 1, 2026
Website: ScratchandRent.com
1. Introduction
ScratchandRent.com ("we", "us", or "our") values your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our website, communicate with us, or use our rental services in Sevier County, Tennessee.
2. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, billing address, identification documents (if required for verification), and payment information.
- Rental Details: Items reserved, rental dates, pickup or delivery location, and notes provided during booking.
- Communications Data: Records of messages sent via SMS, phone, website forms, email, or automated chat systems.
- Usage Data: IP address, browser type, device information, pages visited, and analytics data collected through tools such as Google Analytics.
3. How We Use Your Information
Your information may be used for the following purposes:
- To process reservations, payments, and rental transactions
- To coordinate pickup, delivery, or return of rental equipment
- To verify identity and prevent fraud
- To communicate confirmations, reminders, updates, or changes to reservations
- To respond to customer service inquiries
- To improve website performance and user experience
- To comply with legal or regulatory obligations
4. SMS Messaging and Communications
By providing your phone number during booking, account registration, or through our contact forms, you consent to receive SMS text messages and phone communications related to your rental transaction or customer service requests.
These messages may include:
- Reservation confirmations
- Pickup or delivery instructions
- Return reminders
- Customer service responses
- Account or booking updates
Message frequency varies based on your activity with our services.
You may opt out of SMS communications at any time by replying:
- STOP to unsubscribe
- HELP for assistance
Standard message and data rates may apply depending on your mobile carrier.
We do not sell, rent, or share mobile phone numbers with third parties for their marketing purposes.
5. Automated Communications and Chat Systems
Some communications may be handled by automated systems, messaging platforms, or chatbot software designed to respond to inquiries or provide service updates. These systems may process message content solely for the purpose of responding to your request or improving our services.
6. ID Verification and Security
When required, identification documents may be uploaded and stored on secure servers for verification purposes only. We implement reasonable technical, administrative, and physical safeguards to protect your information from unauthorized access or disclosure.
7. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance functionality and analyze usage. These tools may collect anonymous data such as device type, browser type, pages visited, and referring URLs.
We may use third-party analytics providers such as Google Analytics to better understand website performance and visitor behavior.
8. Sharing of Information
We do not sell personal information. Information may be shared only in the following circumstances:
- With payment processors (such as Stripe) to complete transactions
- With technology providers that enable communications (such as SMS or messaging service providers)
- With authorized service providers who assist with logistics or delivery coordination
- When required by law, legal process, or government request
- To protect the rights, property, or safety of our business or customers
9. Data Retention
We retain personal information only as long as necessary to operate our business, comply with legal obligations, resolve disputes, and enforce agreements.
10. Your Rights
You may request to:
- Access personal data we hold about you
- Correct inaccurate information
- Request deletion of personal data where permitted by law
- Opt out of non-essential communications
Requests may be submitted to support@scratchandrent.com.
11. Updates to This Privacy Policy
We may update this Privacy Policy periodically. When updates occur, the revised version will be posted on this page with an updated effective date. Continued use of our website or services constitutes acceptance of the updated policy.
12. Related Policies
13. Contact Information
ScratchandRent.com
Sevier County, Tennessee, USA
Email: support@scratchandrent.com
Phone: 865-420-7368