Effective Date: January 1, 2026
Last Updated: August 20, 2026
Website: ScratchandRent.com
1. Introduction
Scratch & Rent is operated by Spiffy Services, doing business as Scratch & Rent. This Privacy Policy explains how we collect, use, and disclose information when you use ScratchandRent.com, communicate with us, or use our rental services.
2. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, mobile or other phone number, billing address, identification documents and selfies when required for verification, and payment-related information.
- Rental Details: Items reserved, rental dates, selected pickup or delivery details, and notes provided during booking.
- Communications Data: Records of messages sent through SMS, phone, website forms, email, or automated chat systems.
- Usage Data: IP address, browser type, device information, pages visited, and analytics data collected through tools such as Google Analytics.
3. How We Use Your Information
Your information may be used to:
- Process reservations, payments, and rental transactions
- Coordinate scheduled self-service pickup, delivery when available, returns, or collection of rental equipment
- Verify identity, prevent fraud, protect accounts, and administer rentals
- Communicate confirmations, instructions, reminders, updates, or changes relating to reservations
- Respond to customer-service inquiries
- Improve website performance and user experience
- Comply with legal or regulatory obligations
4. SMS and Mobile Messaging Privacy
Customers may opt in to receive primarily transactional and service-related SMS messages from Scratch & Rent. We may use an opted-in mobile number for reservation confirmations, rental-agreement notices, pickup instructions, delivery information, reminders, return information, verification or account notices, and customer-support communications.
Message frequency varies based on rental activity and communications with Scratch & Rent. Message and data rates may apply. Reply STOP to opt out and HELP for help. Customers may also contact us at 865-420-7368 or support@scratchandrent.com.
Mobile phone information, SMS opt-in data, and messaging consent will not be sold, rented, shared, or transferred to third parties or affiliates for their marketing or promotional purposes.
Service providers needed to operate the messaging service, such as telecommunications or messaging providers, may process this information only as necessary to provide the messaging service. They are not provided mobile information or SMS consent data for their own marketing or promotional purposes.
5. Automated Communications and Chat Systems
Some communications may be handled by automated systems, messaging platforms, or chatbot software used to respond to inquiries or provide service updates. These systems may process message content as needed to provide the requested communication or service.
6. Identity Verification
When required, identification documents and selfies may be collected and used for identity verification, fraud prevention, account protection, and rental administration.
7. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to support functionality and analyze usage. These tools may collect data such as device type, browser type, pages visited, and referring URLs. We may use third-party analytics providers such as Google Analytics to understand website performance and visitor behavior.
8. Sharing of Information
We do not sell personal information. Information may be disclosed only as reasonably necessary:
- To payment processors to complete transactions
- To technology providers that enable communications or other website and rental functions
- To service providers that assist with logistics or delivery coordination
- When required by law, legal process, or government request
- To protect the rights, property, or safety of Scratch & Rent, our customers, or others
Notwithstanding any other provision of this Privacy Policy, mobile phone information, SMS opt-in data, and messaging consent will not be shared with third parties or affiliates for their marketing or promotional purposes.
9. Data Retention
We retain personal information only as long as reasonably necessary to operate our business, comply with legal obligations, resolve disputes, and enforce agreements.
10. Your Choices and Requests
You may request to access or correct personal data we hold about you, request deletion where permitted by law, or opt out of non-essential communications. Requests may be submitted to support@scratchandrent.com. SMS recipients may reply STOP to opt out of SMS.
11. Updates to This Privacy Policy
We may update this Privacy Policy periodically. When updates occur, the revised version will be posted on this page with an updated effective date or last-updated date.
12. Related Policies
13. Contact Information
Scratch & Rent
Operated by Spiffy Services, doing business as Scratch & Rent
Sevier County, Tennessee, USA
Email: support@scratchandrent.com
Phone: 865-420-7368