Refund & Cancellation Policy
Effective Date: January 1, 2026
Website: ScratchandRent.com
1. Cancellation by Customer
Cancellations must be submitted in writing via email.
Under $250: refundable if canceled at least 36 hours before pickup. $250 or more: refundable if canceled at least 7 days before pickup. Later cancellations may receive store credit instead of a refund.
We do not currently offer delivery.
2. No-Show Policy
Failure to:
- Arrive during the scheduled pickup window
- Retrieve items from an Authorized Pickup Facility
- We do not currently offer delivery.
May result in forfeiture of the reservation without refund.
3. Early Returns
Returning items early does not entitle the customer to a partial refund.
4. Company-Initiated Cancellations
If ScratchandRent.com cancels a reservation due to:
- Equipment malfunction
- Safety concerns
- Unavailability
A full refund will be issued.
5. Delivery Limitations
Delivery services are offered when available at the time of reservation. If delivery becomes unavailable due to:
- Weather
- Access issues
- Safety concerns
- Operational constraints
Customers may be offered:
- Pickup at an Authorized Pickup Facility
- Rescheduling
- A refund at company discretion
6. Damage or Loss
Refunds will not be issued for damage, loss, or misuse of equipment.
7. Dispute Resolution
Customers agree to contact ScratchandRent.com before initiating a chargeback or payment dispute. We maintain records of reservations, pickups, pickup confirmations, and returns to respond to disputes.
Related Policies
This policy is part of our Terms & Conditions. Please also review our Privacy Policy.
Contact Information
ScratchandRent.com
Sevier County, Tennessee, USA
Email: support@scratchandrent.com
Phone: 865-420-7368