Terms & Conditions
Effective Date: January 1, 2026
Last Updated: August 20, 2026
1. Company Information
Scratch & Rent
Operated by Spiffy Services, doing business as Scratch & Rent
Website: ScratchandRent.com
Serving Sevier County, Tennessee
Online reservations with scheduled fulfillment only
Email: support@scratchandrent.com
Phone: 865-420-7368
Scratch & Rent does not operate a walk-in retail storefront. Self-service pickup orders are fulfilled through the confirmed pickup location and instructions provided with the reservation. Customers should access the location only during a confirmed pickup or return window. Exact pickup, return, or delivery instructions are provided after reservation confirmation and verification. Scheduled delivery may be available for eligible rentals and service areas when offered, selected, quoted, or confirmed.
2. Rental Services
Scratch & Rent provides short-term equipment and product rentals for events, gatherings, projects, and everyday use.
Most rentals are handled through scheduled self-service pickup and return. Scheduled delivery may be available for eligible rentals and service areas when offered, selected, quoted, or confirmed. The confirmed fulfillment option and applicable instructions are provided with the reservation.
3. Reservations and Payment
Full payment is required at the time of booking unless otherwise stated. We reserve the right to decline or cancel reservations due to:
- Product unavailability
- Safety concerns
- Suspected fraud
- Violation of these Terms
4. Rental Period and Returns
The rental period begins at the scheduled pickup or delivery time stated in the reservation. Items must be returned or made available for collection as required by the reservation:
- At the confirmed return location, or at the agreed collection location for an eligible delivered rental
- By the agreed return or collection time
- In the same condition as received, excluding normal wear
5. Cleaning and Repacking Fees
All rental items must be returned clean and properly packed. Cleaning and repacking fees may apply if items are returned dirty, improperly packed, or not ready for normal reuse. The minimum cleaning or repacking fee is $25 per rental.
6. Rental Protection Plan
Customers may purchase the optional Rental Protection Plan, which is a limited damage waiver and is not insurance. The plan costs 10% of rental fees, with a $10 minimum. The current plan limit and exclusions are described on the Rental Protection Plan page.
7. SMS and Mobile Messaging Terms
Customers may opt in to receive primarily transactional and service-related SMS messages from Scratch & Rent where an SMS option is presented. Consent to SMS is not a condition of purchase or rental. Declining or withdrawing SMS consent does not prevent Scratch & Rent from sending legally permissible service communications through other channels, such as email or phone.
Messages may include reservation confirmations, rental-agreement notices, pickup instructions, delivery information, reminders, return information, verification or account notices, and customer-support communications. Message frequency varies based on rental activity and communications with Scratch & Rent. Message and data rates may apply.
Reply STOP to opt out. Reply HELP for help. After opting out, no further SMS messages will be sent unless the customer provides consent again, except as otherwise permitted by law. Carriers are not liable for delayed or undelivered messages.
For help, contact 865-420-7368 or support@scratchandrent.com. Our handling of mobile information and SMS consent is described in the Privacy Policy.
8. Acceptable Use of Communications
Customers agree not to misuse messaging systems, automated chat tools, SMS notifications, email, or other communication channels used by Scratch & Rent.
9. Limitation of Liability
Scratch & Rent is not liable for indirect, incidental, or consequential damages, including loss of revenue, business interruption, or personal injury resulting from misuse of rented equipment.
10. Chargebacks and Disputes
By completing a reservation, you agree to contact us directly to resolve concerns before initiating a payment dispute. Documentation including booking records, pickup or delivery records, return or collection records, and communication logs may be used in responding to disputes.
11. Modifications
We reserve the right to modify these Terms at any time. Updates will be posted on this page with a revised effective date or last updated date.