Terms & Conditions
Effective Date: January 1, 2026
Last Updated: July 9, 2026
1. Company Information
Scratch and Rent
ScratchandRent.com
Serving Sevier County, Tennessee
By appointment and scheduled pickup only
Email: support@scratchandrent.com
Phone: 865-420-7368
ScratchandRent.com is not a walk-in retail storefront. We do not currently offer delivery. Rentals are handled through scheduled self-service pickup and return in the Sevier County / Pigeon Forge area. Exact pickup and return instructions are provided after reservation confirmation and verification.
2. Rental Services
ScratchandRent.com provides short-term equipment and product rentals for events, gatherings, projects, and everyday use.
Rentals are reserved online and completed through scheduled self-service pickup and return. Pickup and return details may vary by order and are provided after the reservation is confirmed.
3. Reservations and Payment
Full payment is required at the time of booking unless otherwise stated. We reserve the right to decline or cancel reservations due to:
- Product unavailability
- Safety concerns
- Suspected fraud
- Violation of these Terms
4. Rental Period and Returns
The rental period begins at the scheduled pickup time. Items must be returned:
- To the confirmed pickup or return location listed in the customer’s reservation instructions
- By the agreed return time
- In the same condition as received, excluding normal wear
5. Cleaning and Repacking Fees
All rental items must be returned clean and properly packed. Cleaning and repacking fees may apply if items are returned dirty, improperly packed, or not ready for normal reuse. The minimum cleaning or repacking fee is $25 per rental.
6. Rental Protection Plan
Customers may purchase the optional Rental Protection Plan. The Rental Protection Plan costs 10% of rental fees, with a $10 minimum. Coverage details are available on the Rental Protection Plan page.
7. Scratch and Rent Text Alerts
Scratch and Rent offers optional transactional SMS notifications for customers who explicitly opt in during checkout. Customers opt in by providing a phone number and checking the optional SMS consent checkbox during checkout. The checkbox is not pre-selected. SMS consent is not required to complete a purchase.
Messages may include rental order confirmations, rental agreement notifications, pickup instructions, pickup reminders, return reminders, order status updates, identity verification, and customer support messages. Message frequency varies based on rental activity. Message and data rates may apply.
Reply HELP for assistance. Reply STOP to opt out. After opting out, you may no longer receive SMS notifications from Scratch and Rent unless you opt in again.
For customer support, contact us at support@scratchandrent.com or 865-420-7368.
8. Acceptable Use of Communications
Customers agree not to misuse messaging systems, automated chat tools, SMS notifications, email, or other communication channels used by ScratchandRent.com.
9. Limitation of Liability
ScratchandRent.com is not liable for indirect, incidental, or consequential damages, including loss of revenue, business interruption, or personal injury resulting from misuse of rented equipment.
10. Chargebacks and Disputes
By completing a reservation, you agree to contact us directly to resolve concerns before initiating a payment dispute. Documentation including booking records, pickup confirmations, return records, and communication logs may be used in responding to disputes.
11. Modifications
We reserve the right to modify these Terms at any time. Updates will be posted on this page with a revised effective date or last updated date.