How Scratch & Rent Works

All rentals are a flat daily rate, with a minimum of one day.

Self-service pickup instructions are provided after reservation confirmation and verification. Instructions may include the confirmed pickup location, access details, timing, and return instructions.

Please follow the confirmed instructions and bring loading help when needed.

After ordering, complete the rental agreement and required documents, including photo ID and selfie verification, within the stated timeframe. Once the reservation is verified, pickup customers receive the confirmed pickup location, access details, and return instructions. Delivery customers receive or confirm the applicable delivery window and location details. Watch your email and, if you opted in, rental-related text messages for updates.

Review the product dimensions before booking and confirm that your vehicle has enough space and load capacity for the rental items.

For self-service pickup orders, customers are responsible for safely loading, securing, transporting, and returning items. Please bring help if your order includes large, heavy, or bulky items.

Rental pricing is based on a full-day reservation period, even if you plan to use an item for only a few hours. The full period provides flexibility for scheduled fulfillment, use, cleanup, and return or collection.

Items may be returned early, but the full-day rate still applies.

Because reservations may be fulfilled without a retail counter, Scratch & Rent uses a photo ID and selfie to confirm the renter’s identity, help prevent fraud, protect accounts, and administer the rental. These materials may be used for those legitimate rental-related purposes as described in the Privacy Policy.

The Rental Protection Plan is an optional limited damage waiver that covers qualifying accidental damage up to the plan limit. It is not insurance. Whether to purchase it is up to you; review the current cost, limit, exclusions, and requirements on the Rental Protection Plan page.

For self-service pickup orders, customers are responsible for loading, securing, transporting, and returning rental items. Please bring help if your order includes large, heavy, or bulky items.

If scheduled delivery is selected, quoted, or confirmed for the order, follow the delivery and return instructions provided for that order. Delivery does not include setup or indoor placement unless specifically included in the confirmed order.

Full payment confirms your reservation and removes the selected inventory from availability for other customers during those dates.

Paying at checkout secures the items for the full rental period.

Yes. Items should be returned in the same condition in which they were received.

Most dinnerware and similar items are provided in polish-ready condition. They are clean but may have minor water spots, so additional polishing may be desired before use. Return them in the same condition.

Cleaning fees may apply when items are returned dirty. Scratch & Rent is designed for practical, self-service rentals rather than full-service setup, cleaning, or event support.

For the best selection, we recommend booking at least one week in advance, especially for popular dates.

Reservations may be accepted as late as 36 hours before the rental when inventory, scheduling, and preparation time allow.

Your order is not considered verified until the required contract and identity-verification steps are complete.

If the signed documents and verification are not received within 24 hours of booking, the reservation may be canceled so the items can be made available again. Complete these steps promptly to avoid delays or cancellation.

A one-hour grace period applies to returns. After that period, late returns are charged at double the daily rate, prorated hourly or for any portion of an hour.

If a rental is not returned within a reasonable timeframe, it may be treated as unreturned property and additional financial or legal action may be taken. Follow the confirmed return deadline or contact Scratch & Rent as soon as possible if a delay occurs.

Let us know as soon as possible and we will try to correct the reservation when inventory and timing allow. Call or text 865-420-7368, email support@scratchandrent.com, or use the Contact page.

Pricing varies by item, rental period, and included services. Scratch & Rent focuses on practical self-service rentals rather than claiming to be the lowest-priced option for every item.

When comparing rentals, review the item details, reservation period, available fulfillment options, and any included services.

Scratch & Rent does not provide full-service event planning, but combination packages can provide a useful starting point and show which items work well together.

Please review product details, dimensions, rental dates, pickup or delivery instructions, and return requirements. Contact us if you have questions about a specific item or reservation.

For rental totals under $250, cancellations made at least 36 hours before the scheduled pickup or delivery time are eligible for a full refund. Rental totals of $250 or more require at least 7 days’ notice for a full refund. Later cancellations may be eligible for store credit instead of a refund under the applicable reservation terms; store credit is not guaranteed for a no-show or other stated exclusion. See the Refund & Cancellation Policy.

Availability shown for selected dates reflects the inventory currently available to reserve. You can reserve only the quantity available for those dates.

Once a reservation is completed, the selected quantity is held for that reservation period.