Refund & Cancellation Policy

Effective Date: January 1, 2026

Website: ScratchandRent.com

1. Cancellation by Customer

Cancellations must be submitted in writing via email. Refund eligibility:

48+ hours before rental start: Full refund
Less than 48 hours: Partial or no refund
After rental start: No refund

Custom delivery scheduling fees (if applicable) may be non-refundable once confirmed.

2. No-Show Policy

Failure to:

Arrive during the scheduled pickup window
Retrieve items from an Authorized Pickup Facility
Accept delivery at the scheduled time

May result in forfeiture of the reservation without refund.

3. Early Returns

Returning items early does not entitle the customer to a partial refund.

4. Company-Initiated Cancellations

If ScratchandRent.com cancels a reservation due to:

Equipment malfunction
Safety concerns
Unavailability

A full refund will be issued.

5. Delivery Limitations

Delivery services are offered when available at the time of reservation. If delivery becomes unavailable due to:

Weather
Access issues
Safety concerns
Operational constraints

Customers may be offered:

Pickup at an Authorized Pickup Facility
Rescheduling
A refund at company discretion

6. Damage or Loss

Refunds will not be issued for damage, loss, or misuse of equipment.

7. Dispute Resolution

Customers agree to contact ScratchandRent.com before initiating a chargeback or payment dispute. We maintain records of reservations, pickups, delivery confirmations, and returns to respond to disputes.

Related Policies

This policy is part of our Terms & Conditions. Please also review our Privacy Policy.

Contact Information

ScratchandRent.com
Sevier County, Tennessee, USA
Email: support@scratchandrent.com
Phone: 865-420-7368