Rental Protection Plan (RPP)
Effective Date: January 1, 2026
1. Overview
The Rental Protection Plan (RPP) is an optional coverage that protects against qualifying accidental damage to rental items. The plan is charged at 10% of your total rental fee and provides coverage for accidental damage up to 50% of your total rental amount. For example, a $500 rental would have a $50 RPP fee and cover up to $250 in damages.
2. What is Covered
The RPP covers accidental damage to rental items, including but not limited to:
- Breakage, dents, scratches, or other physical damage
- Damage occurring during delivery or pickup from an Authorized Pickup Facility
All damaged items must be returned to qualify for coverage.
3. What is NOT Covered
The following are excluded from coverage:
- Missing items: full replacement cost plus a $10 restocking fee will apply
- Cleaning or repacking fees (see details below)
- Intentional damage or vandalism
- Damage caused by gross negligence or misuse
4. Cleaning and Repacking Fees
All rental items must be returned clean and properly packed. Cleaning and repacking fees apply to all rentals regardless of RPP purchase, with a minimum fee of $25 per rental. Specifics include:
- Dinner service items: Dishware, cutlery, and glassware must be returned in “polish ready” condition, the same condition in which they were rented. Fee: $1 per item, subject to the $25 minimum per rental.
- Larger equipment: Food service items, tools, tents, or other bulky equipment: minimum $25 cleaning fee; higher fees may apply for severe situations.
- Tables, chairs, stanchions, and similar items: $5 per item after the $25 minimum.
5. Terms and Conditions
Participation in the RPP is subject to ScratchandRent.com’s Terms & Conditions. Customers must follow all instructions for pickup, delivery, and return at Authorized Pickup Facilities for RPP coverage to apply.
6. Important Notes
This plan does not constitute insurance and is not a substitute for general liability coverage. It is a limited damage waiver offered by ScratchandRent.com for the benefit of renters.
Contact Information
ScratchandRent.com
Sevier County, Tennessee, USA
Email: support@scratchandrent.com
Phone: 865-420-7368
Rental Protection Plan
The RPP is charged as 10% percentage of total rental. For example, a total rental bill of $500 would have a $50 RPP cost. This covers up to $250 in qualifying damage.
The rental protection plan covers damages to rental items up to $150. This includes things like broken glasses, dents, scratches or other physical damage. Any damaged items must be returned to qualify for the damage protection. Missing items will be considered a non-return and will be charged full retail value of missing items as well as a $10 restocking fee.
Missing items: Missing items will be charged full retail replacement value plus a $10 restocking fee. Any damaged items must be returned to qualify.
Uncleaned or improperly packed rental returns are not covered. Rental items requiring cleaning or extra repacking will be charged a fee accordingly.
Intentional vandalism or damage. is not covered.
Basic insurance coverage for basic damage to items
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Concessions
We carry many different Concession and catering equipment rentals including popcorn machines, sno-cone makers and buffet warmers.
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Games and Sporting Goods
Indoor and Outdoor Games and Sporting goods available to rent. Cornhole, Block Tower, Bocce Ball, Big Ol' Bag O' Balls
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Kitchen and Tableware
Assortment of Vintage, mismatched and unique Glassware and Tableware settings for your next unique event.
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Popup Canopies
Choose from light and medium duty Popup Shade Canopy Shelters and Festival Tents
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Tables and Chairs
Assorted mismatched and various size folding tables and folding chairs for rent.
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Tools
Assorted Tools and appliances to help out. Capet Cleaners, Specialty Tools etc.