Terms & Conditions
Effective Date: January 1, 2026
1. Company Information
ScratchandRent.com
Serving Sevier County, Tennessee
By Appointment and Scheduled Pickup Only
Email: support@scratchandrent.com
Phone: 865-420-7368
ScratchandRent.com is not a walk-in retail storefront. All rentals are fulfilled via scheduled delivery or Authorized Pickup Facilities.
2. Rental Services
ScratchandRent.com provides short-term equipment and product rentals. Fulfillment methods may include:
- Scheduled delivery (when available at time of reservation)
- Pickup at an Authorized Pickup Facility
- Secure locker pickup at a designated partner location
Availability of delivery or specific pickup options is determined at the time of reservation.
3. Reservations and Payment
Full payment is required at the time of booking unless otherwise stated. We reserve the right to decline or cancel reservations due to:
- Product unavailability
- Safety concerns
- Suspected fraud
- Violation of these Terms
4. Rental Period and Returns
The rental period begins at the scheduled pickup or delivery time. Items must be returned:
- To the designated Authorized Pickup Facility or return location
- By the agreed return time
- In the same condition as received, excluding normal wear
5. Cleaning and Repacking Fees
All rental items must be returned clean and properly packed. Cleaning and repacking fees apply to all rentals, with a minimum fee of $25 per rental.
6. Rental Protection Plan (RPP)
Customers may purchase the optional Rental Protection Plan (RPP) for 10% of the total rental fee. Coverage details are available on the Rental Protection Plan page.
7. SMS Communications Consent
By providing your phone number during booking, registration, or communication with ScratchandRent.com, you consent to receive SMS messages related to your rental transaction or customer service inquiries.
These communications may include:
- Reservation confirmations
- Pickup or delivery instructions
- Return reminders
- Customer service responses
- Operational updates related to your booking
Message frequency may vary.
You may opt out of SMS messages at any time by replying:
- STOP to unsubscribe
- HELP for assistance
Standard message and data rates may apply.
Consent to receive SMS communications is not required as a condition of purchasing our rental services, but certain operational notifications may require phone contact.
8. Acceptable Use of Communications
Customers agree not to misuse messaging systems, automated chat tools, or communication channels used by ScratchandRent.com.
9. Limitation of Liability
ScratchandRent.com is not liable for indirect, incidental, or consequential damages, including loss of revenue, business interruption, or personal injury resulting from misuse of rented equipment.
10. Chargebacks and Disputes
By completing a reservation, you agree to contact us directly to resolve concerns before initiating a payment dispute. Documentation including booking records, delivery confirmations, and communication logs may be used in responding to disputes.
11. Modifications
We reserve the right to modify these Terms at any time. Updates will be posted on this page with a revised effective date.
Related Policies
Contact Information
ScratchandRent.com
Sevier County, Tennessee, USA
Email: support@scratchandrent.com
Phone: 865-420-7368